Frequently Asked Questions

Get answers to common questions about Cancellation Notice.

Our Cancellation Notice requires a minimum 24-hour advance contact to cancel or reschedule. A professional cancellation fee applies to missed or late cancellations. Notify us by phone or online to avoid being charged.

The professional cancellation fee varies by service and booking type; it's applied when cancellations occur with less than 24 hours' notice or for no-shows. Contact us for specific amounts related to your reservation.

Yes, rescheduling with at least 24 hours' notice prevents the fee. Use our online booking system or call the salon to change your appointment. Last-minute requests may still incur charges depending on staff and availability.

If you're late, we may shorten or adjust your service to accommodate the schedule. Arrivals beyond a grace period could be treated as a late cancellation and subject to the professional fee. Call ahead if delayed.

We understand emergencies happen. Contact us as soon as possible and we'll review fee waivers case-by-case. Documentation may be requested for extended waivers. Our team aims to be flexible while balancing fair policies for staff.

Deposits may be required for certain services and will be applied toward cancellation fees if proper notice isn't given. Deposits secure high-demand appointments and help cover lost time; details are provided at booking or in our appointment confirmation.